Director of Residential and Auxiliary Services Position

Sign on bonus $1000

Today, Conexio Care serves as one of Delaware’s largest nonprofits, collaborating with government, community, corporate, and other philanthropic partners to maximize services for our state’s most vulnerable The Program Ambassador is a member of the clinical team who assists clients and guests in gaining access to safe, timely, and quality services.

The Director of Residential & Auxiliary Services is a senior manager responsible for ensuring the efficient and effective delivery of services to individuals enrolled in the program. The Director will interface with the Delaware Division of Developmental Disabilities (DDDS), Long Term Care Residents Protection, family members, and other stakeholders and will ensure the effective and efficient management of program assets and resources. The Director will provide guidance and leadership in achieving the program goals and objectives.

The Director of Residential & Auxiliary Services supports the coordination with the organization’s operational units (e.g., IT, Talent Acquisition and Staff Success, HR, Procurement) to ensure the IDSS program maintains the infrastructure necessary for the safe, efficient, and effective delivery of services. The Director of Residential & Auxiliary Services will be responsible for reviewing data and making recommendations to the Director of Community Integration Services and other leadership to improve the experience of individuals served and the employees who serve them. The Director will work with the Administrator of IDRS to provide leadership in improving clinical services in the IDS programs.

Professional Credentials

• Valid driver’s license
• Satisfactory background investigation report

Education and Experience

• Minimum 7 years of work experience in providing residential and other supportive services to adults with cognitive/intellectual disabilities and/or or mental health disorders.
• Minimum of 3 years of supervisory or management experience.
• Master’s degree in rehabilitation, mental health, or human services field preferred.
• Behavioral health license a plus

Responsibilities

• Inspires staff to provide effective, person-informed services with a focus on hope, strengths, and wellness.
• Models a commitment to the mission of the organization.
• Ensures the effective delivery of IDS services in accordance with policies and procedures; state and federal regulations; accreditation standards and extant professional, ethical, and legal principles.
• Monitors the outcomes of the program in accordance with established benchmarks and develops corrective actions to ensure that opportunities to improve quality and outcomes are taken.
• Oversees all clinical and administrative activities of the residential and supportive services units of the IDS department.
• Ensures the maintenance of accurate and thorough electronic clinical records per DDDS and Agency requirements in a timely manner,
• Monitors the utilization of organization’s Electronic Health Record (EHR) ensuring that staff complete required documentation in accordance with policies and procedures and using the EHR’s reporting capabilities to examine productivity and compliance.
• Monitors all programs for compliance with utilization, billing and other contractual targets and ensures that these are met. Develops corrective action plans to address any deficiencies that may occur.
• Assists with efforts designed to ensure the safety and security of individuals served, including conducting inquiries, collaborating with internal and external investigators, analyzing the root cause of problems identified, and developing corrective action plans to address problems identified.
• Assists with efforts to document and maintain all necessary regulatory and voluntary credentials, licenses, and certifications.
• Develops, implements, and monitors practices to reduce opportunities for fraud, abuse, neglect, and misuse of client and/or organizational resources.
• Coordinates with the appropriate departments and other providers to ensure that staff have the resources necessary to provide contracted services and to optimize agency assets, including residential facilities, vehicles, and equipment.
• Attends regular staff meetings and person-centered plan review meetings.
• Provides administrative oversight to ensure that positions are filled, personnel work the required hours and perform the required tasks to ensure that services provided are evidence-based and meet the needs of the individuals served.
• Promotes effective working relationships as part of the IDS team to facilitate the program’s ability to meet its goals and objectives.
• Ensures that all program activities enhance an individual’s independence, dignity, and social responsibility as appropriate, based on the individual’s person- centered plan.
• Supports in the maintenance of an environment which fosters group decision-making and person-centered planning whereby each member is accountable for group decisions.
• Works in close collaboration with the Director of Community Integration Services and other senior leaders to ensure that the program meets its clinical and administrative objectives.
• Demonstrates respect and regard for the dignity for all clients, families, guests, fellow employees, and other collaborators to ensure a professional, responsible and courteous environment.
• Collaborates effectively with internal and external referral sources.
• Monitors the physical appeal and safety of the residential and administrative locations.
• Performs other duties as requested or assigned, verbally or in writing.

Knowledge, Skills, and Abilities

• Intellectual Disability Service: Knowledge of community resources and services for persons with intellectual disabilities, mental health disorders, and their families.
• Problem Solving: Ability to recognize when something is wrong, or is likely to go wrong, and take the necessary actions to prevent or mitigate the problem. Demonstrates sound judgment by gathering and analyzing information skillfully and taking appropriate and timely actions regarding questionable findings or concerns.
• Team work: Committed to both organizational goals and team objectives. Has a good relationship with managers, peers, and supervisees, and is willing to support colleagues.
• Leadership: Facilitates organizational change as it relates to IDS and the use of data; has the ability to understand, relate with, and adapt to different cultural settings; and demonstrates good judgement and maturity.
• Inductive Reasoning: Excellent observation skills and the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Written Communication: Ability to communicate effectively in written form including, editing work for spelling and grammar, present numerical data clearly, concisely and accurately.
• Oral Communication: Ability to orally communicate with others, including providing direction and feedback, exchange of information and ideas, explain complex concepts and processes, utilize effective non-verbal skills, ask insightful questions, and persuade others.
• Interpersonal Sensitivity: Demonstrates the ability to listen to and understand feelings of others. Works with others well, in an effective way, and establishes and maintains relationships.
• Time Management: Ensures that tasks/duties/activities, projects and goals are accomplished accurately and timely.
• Quality and Control: Demonstrates accuracy and thoroughness, monitors own work and that of supervisees to ensure quality, and is detail-oriented when working towards agreed upon goals and objectives.
• Adaptability: Ability to multitask, prioritize, and adapt to changes in the work environment; manages completing demands and ability to deal with frequent change, delays or unexpected events; and ability to work under emergency conditions, when applicable.
• Dependability: Ability to consistently report to work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance.
• Stress Tolerance: Recognize crisis situations and react to such in a calm, mature manner; accept criticism and deal calmly and effectively with high stress situations; and the ability to identify, react to, and report security concerns, as applicable.
• Ethic Decision Making: Ability make sound judgments professional judgements consistent with the Connection’s Code of Ethics.

Physical Demands and Working Conditions

• Hands-on, non-violent physical intervention utilizing the approved method may be required to ensure the safety of the individuals we support.
• Intermittent standing, sitting, walking, and driving.

Excellent Perks and Benefits: Medical, Dental, and Vision benefits

• 401k, Life & Disability Insurance
• Generous Paid Time Off (PTO)
• Paid Training & Career Advancement
• A Great Team Environment
• Competitive Wages
• Wellness Program

This job description is not designed to over or contain a comprehensive list of activities or responsibilities that are required of the employee and may be site-specific. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.

Apis Services provides equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.